Shipping policy

Travelling penpal mail club: 

Travelling Penpal Mail Club letters are sent on the 5th of every month. EU members typically receive it within 7-14 days of sending. US, Canada, Australia, New Zealand, Japan members should receive the letter within 2-4 weeks.

Other orders: 

Our orders processing time is 1-2 business days. Business days are Monday-Friday, excluding holidays. If you place an order on Friday it will be processed on following Monday. Expect an email within this timeframe to let you know your order is on the way!

Shipping method: 

All orders, both domestic and international are shipped using Correos service. Shipping is free (included in the price). 

Estimated delivery time:

Within Spain: 3-5 business days 

Within EU: 3-7 business days 

International: 5-10 business days 

Customs charges:

We are not responsible for any duty/import/taxes/customs/etc charges you may incur.

If you have any further questions, please don't hesitate to contact us at travellingpenpal@gmail.com